OP

Outagepack

UK Ofcom Automatic Compensation claim pack — contactOrder · diary-dated escalate · AC maths · letters

Not legal adviceRates may changeNo account / phone / addressEducational estimates

Automatic Compensation is automatic if your provider is in the Ofcom scheme — this pack still helps when nothing was credited: eligibility, illustrative totals, evidence, and letters. Figures are public Apr 2026 illustrations (£10.34 / £32.31 / £6.46) and may change.

Provider

ProductBroadbandLandlineBoth

Scenario Loss of service (outage)Missed engineer appointmentDelayed start of new serviceCombined

Fault reported

Service restored

Still down (use today as end date)

Missed appointments (count)

Promised start date

Actual start (blank = today)

I delayed resolution / cancelled the slot Fault likely customer-side (wiring / router in home) Notes (optional — no PII)

Never enter account numbers, phone numbers, home addresses, postcodes, or emails. Dates + provider name are enough.

Build claim pack Load synthetic sample Share pack link Copy complaint letter Export Markdown

Computes illustrative Ofcom Automatic Compensation, grades evidence readiness A–F, drafts a provider complaint letter plus ADR escalate letter (Communications Ombudsman / CISAS framing), and builds a shareable pack.

Outagepack is not legal advice. Amounts are educational illustrations of Ofcom public Automatic Compensation figures (Apr 2026) and may change. Differentiated from Billpack (tariffs), Delaypack (rail), Flightpack (UK261), and Parcelpack (CRA parcels).